Cancellation policy

Payment for orders placed through this site may be made:

·               by credit card (Visa or MasterCard only) processed online using a secure third party payment gateway; or

·               via direct bank deposit by electronic funds transfer (EFT).

·               by invoice for account holders, with payment due as specified in their trading terms with the Company (typically 14-, 30- or 60-day periods).

Third party payment gateways

The Company may use one or more third-party payment gateways to facilitate secure online payment transactions. Payments made through such payment gateways are subject to the terms and conditions and privacy policy of the relevant third-party providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

Credit and debit card payments

Only VISA and MasterCard are accepted. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.

Payment by EFT

If you elect to pay for an order by direct deposit using EFT, after your order has been submitted, we will send you an email containing instructions for making the payment, or otherwise provide such information to you, including our bank account details and the reference number for your order. Please quote the reference number for the EFT transaction in order to avoid delays in processing your order.

Payment by Invoice for Account Holders

If you are an account holder, you have the option to purchase products where you are invoiced immediately, but payment is due as specified in your trading terms with the Company (typically 14-, 30- or 60-day periods). The invoice will be sent to you upon order confirmation, and payment must be made within the agreed trading terms. If specified within the agreed trading terms, your failure to make payments within the time specified may cause you to incur interest.

 

Refunds and other remedies

Except as expressly provided otherwise in these Website Terms of Use and required under the Australian Consumer Law, all amounts paid through this site are non-refundable. Further information on the steps that the Company will take to remedy any breach of any non-excludable condition or warranty/guarantee is provided under the heading "Remedies limited" in these Website Terms of Use below.